LoopatSupport支持
Support
Contact support@loopat.ai for the official Loopat service. For a self-hosted service, contact its operator first.
Before contacting us
- Include the Loopat version, iPhone/iOS version, service address, approximate time and the action that failed.
- For computer connection issues, check that your computer is online and the Loopat Connector and your existing Codex service are running. Signing into Loopat does not pair a computer automatically.
- Use Settings to check the selected service and computer. If you submit or share diagnostics, review the contents first. Do not send credentials, active pairing invitations or personal conversation exports unless needed and intentionally shared.
Account deletion
Open Settings → Delete account. Complete product cleanup, then follow the identity-service link. If interrupted, reopen the app or deletion page to resume. Contact us if you cannot complete this flow. Deletion does not erase your computer’s projects or accounts held by other providers.
AI sharing and tasks
Use Settings → AI data sharing to review or withdraw permission. Stop an active task or remove queued messages separately. If the computer is unavailable, Loopat cannot guarantee remote recovery; use local access to diagnose the Connector or Codex.
支持
官方 Loopat 服务请联系 support@loopat.ai；自托管服务请先联系其管理员。
反馈前准备
- 提供 Loopat 版本、iPhone/iOS 版本、服务地址、发生时间和失败的操作。
- 电脑连接问题请先检查电脑在线、Loopat Connector 和既有 Codex 服务正在运行。登录 Loopat 不会自动获得电脑配对授权。
- 在设置中核对当前服务和电脑。提交或分享诊断前请先检查内容；不要发送凭据、有效配对邀请或无关私人会话。
删除账号
进入「设置 → 删除账号」，完成产品数据清理后按链接删除身份账号。中断后可重新打开 App 或删除页继续；无法完成时请联系我们。此操作不会删除电脑项目或其他提供方的账号。
AI 分享与任务
在「设置 → AI 数据分享」查看或撤回许可；运行中任务和队列需另行停止或清理。电脑不可用时 Loopat 不保证远程恢复，请通过本地访问诊断 Connector 或 Codex。